Privacy Policy and Data Protection

This Privacy Policy outlines how Lunavirexora collects, uses, stores, and safeguards your personal information when using our automated AI-based trade recommendation services.

Data We Collect

We gather user information to provide, maintain, and improve our automated services.

• Personal details such as your name, email address, and contact preferences when you register or contact us.
• Technical data including your device type, access times, operating system, and browser information.
• Usage information related to your interactions with our website, service preferences, and analytics data.
• Any communications you have with our support team, including records of queries or feedback.

How Information Is Used

Your data helps us deliver, personalize, and enhance services for all users.

• To administer your account, respond to questions, and ensure proper service delivery.
• To analyze system performance, develop new features, and improve user experience.
• To comply with legal requirements, regulatory standards, and protect user security.
• To communicate updates, alerts, and relevant changes relating to your preferences.

Legal Basis for Processing

We process personal information following South African data protection laws.

User consent, legitimate interest, contractual necessity, and compliance with legal obligations all serve as legal grounds for personal data processing within our platform.

Information Sharing

We never sell your personal information and only share it when needed to operate or comply with the law.

• Information may be shared with trusted third-party providers who assist with website functionality, analytics, or communications but only as required to fulfill these services.
• Disclosures may be made to comply with official legal processes or regulatory requests.
• In case of business transfers or partnerships, users will be notified in advance about any changes in ownership or data handling.

Data Security

We employ industry-standard safeguards and encryption to protect your information from loss, misuse, or unauthorized access. Access is restricted to authorized personnel only, and regular reviews of cyber security policies are conducted.

Your Rights

Users may access, correct, or object to their personal data processing at any time.

• Request access to personal information we hold about you and receive an electronic copy.
• Rectify, update, or correct any personal data inaccuracies as needed.
• Request erasure of data when appropriate, subject to statutory retention obligations.
• Withdraw consent to direct marketing or object to particular forms of data processing.

Cookies and Tracking

Our website uses cookies and similar tools to enhance site performance and personalize experiences. Please see our full cookie policy for details.

Cookie Policy Cookie Policy

Contact Us

For privacy or data questions, use the information below and our team will assist promptly.

Changes to This Policy

Material changes to our privacy policy will be communicated openly here, and users will be notified as appropriate.